Work experience

07/2008 -  present Hellas On Line

Outbound Sales Team Leader.

Main Responsibilities:

• Effectively manage, lead and develop the members of the department ( 5 Back officers, 84 Agents)

• Ensure company management guidelines and policies are followed

• Managing the team to effectively meet customers’ demands

• Develop strategies and deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention.

• Initiate changes to deliver maximum profitability by achieving company targets store’s operation.

• Organizing weekly sales management meetings.

• Deliver reporting on sales campaigns to ensure effective departmental communications

• Strong experience in business intelligence, ERP, CRM (SIEBEL) and visual information systems

hellas online Adrianiou 2, 115 25 Athens, www.hol.gr

03/2007 – 07/2008 e-TECHNOLOGY KNOWLEDGE IT TELECOMS SOLUTIONS & SUPPORT

(e.T.K. omilos Papathanasiou)

Network Engineer Manager

Main Responsibilities:

• Supervised the Network design, implementation, maintenance and support/ Systems Engineer.

• Handled the Infrastructure security, TCP/IP DNS and IP Network, LAN Technologies.

• Managing IT networking infrastructure including routers, switches, firewalls, routing protocols.

• Coordinated events including meetings, speaking engagements, seminars, trade shows and exhibits for MICROSOFT, EOT and Political Parities.

01/2006-01/2007 MSPS S.A.(Market Support & Promotion Services)
Project Manager/Coordinator
Main Responsibilities:

• Worked with the business innovations department to develop new ideas for reaching end user markets using the latest in electronic technologies.

• Supervised staff team ( 25 Promoters, 130 Samplers) at Events and Promotions.

• Controlled the A&P expenditures  and handled the accounts for on premises activities of: DIAGEO, Philip Morris – Papastratos, Coca Cola, and Sony Ericsson accounts

• Work with the in-house designer to produce materials of visual impact and within each brand guidelines.

02/2003-12/2005 Philip Morris – Papastratos – Athens, Greece

Promotions Supervisor
Main Responsibilities:

• Set direction and supervised the implementation of consumer promotions and event activities for all Brands (Marlboro, Chesterfield, Philip Morris) and operated relevant meetings (supervised a team of 10 Events Promoters)

• Secured premium and qualitative brand presence in HO.RE.CA network (45 Cafes & 12 Night Clubs)

• Handled the contract with the Promotion Agency, motivated staff to consistently deliver highly satisfactory completion of projects, on time and on target.

20001-2002 Private Educational Institution “ΚΟRΕLΚΟ”.
 

Professor in the Higher level of Education

Operating Systems (Windows NT, UNIX-LINUX), TCP/IP,Introduction to Information systems,Computer Architecture. 

 

2001 Institution “PAIDEIA”
 

Professor in the Medium level of Education

1994-2001 Private lessons (Physics and Chemistry)

1999 Institution “SPOUDI”.
Professor in the Medium level of Education.